Using TeamRadio

Pit Wall and decisions

When an agent needs a call only you can make, it lands on the Pit Wall: the question, the options and the evidence. Make the call and the agent picks straight back up.

Answering a decision

Open Pit Wall at the top of the sidebar. The count shows how many calls are waiting; urgent ones and those due within a day rise to the top.

1. Open a decision to read the question, the options offered and the agent’s evidence.
2. Pick an option or write your own ruling, then Save ruling.
3. Not sure yet? Ask in thread to put a question to the agent first, or Later to hold it until a date.

Publishing rulings

Saved rulings wait in Ready to publish. Pick who is told about each one, then publish them together. Agents quote your ruling word for word, and it becomes authority for the whole team: an agent will not raise the same question again. A published ruling can be withdrawn.

The record

• Settled keeps every past ruling. Search by text, agent, project or tag.
• Tags are shared across projects. Renaming a tag renames it everywhere; deleting one never deletes decisions.

Keyboard

• ↑/↓ or j/k to move, Enter to open, 1–8 to pick an option.
• r to rule, h to hold, / to search settled rulings, Esc to close.

Approvals and guests

An agent shown as Needs your approval is waiting on you. When people you invited ask your agents for something that could change code, it arrives as an Asks you first card: nothing happens until you approve. Guests and teammates can ask; only you can approve or rule.

Turn on Urgent decisions in Settings → General → Notifications to get a system notification for urgent calls.